Refund policy
Returns & Refunds
At Flowers & Folk, many of our pieces are made, personalized, or prepared especially for you. Because of the nature of our products, all sales are considered final, and we do not accept returns or exchanges for change of mind.
Personalized & Made-to-Order Items
Personalized, customized, and made-to-order products cannot be returned or exchanged once production has begun.
Please review all names, personalized messages, sizing, colors, and other custom details carefully before submitting your order. Flowers & Folk is not responsible for errors in personalization information provided by the customer.
Handmade Items
Our handmade pieces are created individually, and slight variations in color, stitching, placement, and materials may occur. These small differences are part of the handmade nature of each piece and are not considered defects.
Digital Products
Due to the nature of digital downloads, all digital product purchases are final and cannot be returned, exchanged, or refunded once purchased.
Damaged, Defective, or Incorrect Orders
We want you to love what arrives at your door. If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Include your order number, a description of the issue, and clear photos of the product and packaging. Once reviewed, we will work with you to provide an appropriate replacement or refund.
If we made an error with your order or personalization, we'll make it right.
Cancellations
If you need to cancel or make a change to your order, please contact us as soon as possible. We are happy to accommodate changes when we can, but once an order has entered production or fulfillment, it can no longer be canceled or modified.
Questions?
If you have any questions about your order or a product before purchasing, please reach out. We're always happy to help make sure you're choosing the right piece for you.
Thank you for supporting Flowers & Folk and the small, thoughtful things we make and curate.