Terms of Service

Welcome to Flowers & Folk. These Terms of Service govern your use of our website and your purchase of products from Flowers & Folk. By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service.

Throughout these terms, “we,” “us,” and “our” refer to Flowers & Folk.

1. Online Store Terms

By using this website, you represent that you are at least the age of majority in your state or place of residence, or that you have given consent for your minor dependents to use this website.

You may not use our products or website for any unlawful or unauthorized purpose or violate any applicable laws in connection with your use of our services.

2. Products & Availability

We make every effort to display and describe our products as accurately as possible. However, colors and product appearance may vary slightly depending on your screen, materials, manufacturing process, or the handmade nature of an item.

Many Flowers & Folk products are handmade, personalized, or made to order. Slight variations in stitching, placement, color, texture, materials, or other details may occur and are part of the individual nature of these products.

Products and availability may change without notice. We reserve the right to discontinue or modify products at any time.

3. Orders

We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary, including in cases of suspected fraud, pricing or listing errors, product unavailability, or inability to fulfill an order.

If we cancel an order after payment has been processed, the applicable amount will be refunded to the original payment method.

Customers are responsible for providing accurate billing, shipping, contact, and personalization information when placing an order.

4. Personalized & Custom Products

Customers are responsible for reviewing all names, messages, spelling, dates, addresses, and other personalization information before submitting an order.

We create personalized products using the information submitted with your order. Flowers & Folk is not responsible for errors contained in personalization information supplied by the customer.

Once a personalized or made-to-order product has entered production, changes or cancellations may no longer be possible.

If Flowers & Folk makes an error in producing your personalization, please contact us so we can make it right.

5. Pricing & Payment

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing, product description, promotional, or other errors. If an error affects an order you have already placed, we will contact you when appropriate before fulfilling the affected order.

Applicable taxes and shipping charges will be calculated and displayed during checkout where required.

Payment must be successfully completed before an order can be processed.

6. Shipping & Delivery

Processing and delivery times vary depending on the product. Handmade, personalized, and made-to-order products may require additional production time.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside our reasonable control may affect delivery.

Please review our Shipping Policy for additional information regarding processing, shipping, tracking, incorrect addresses, and delivery issues.

7. Returns, Refunds & Cancellations

Because many Flowers & Folk products are handmade, personalized, digital, or made to order, purchases may be considered final sale as described in our Return & Refund Policy.

Products that arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law will be handled in accordance with our Return & Refund Policy and applicable consumer-protection requirements.

Please review our Return & Refund Policy before making a purchase.

8. Digital Products

Digital products are provided for personal use unless the applicable product listing expressly states otherwise.

Purchasing a digital product does not transfer ownership of the underlying artwork, illustrations, designs, templates, photographs, written content, or other intellectual pr