Shipping policy

Shipping Policy

At Flowers & Folk, many of our pieces are made, personalized, or prepared especially for you. Because our collection includes handmade and made-to-order products, processing and shipping times may vary by item.

Processing Times

Please allow time for your order to be prepared before it ships. Personalized, made-to-order, and handmade items may require additional processing time.

Estimated processing and delivery times are provided on individual product listings or at checkout when available.

If your order contains multiple items, they may be produced or fulfilled separately and arrive in more than one package.

Shipping & Delivery

Shipping costs and available delivery options are calculated at checkout based on your order and delivery location.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please note that estimated delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside of our control may affect delivery times.

Personalized & Made-to-Order Items

Many Flowers & Folk products are created especially for you. Please carefully review all personalization details and your shipping address before placing your order.

Once a personalized or made-to-order item has entered production, we may not be able to make changes to the order or shipping information.

Handmade Items

Handmade items are prepared and packaged with care. Processing times may vary depending on the item and current order volume. Please refer to the individual product page for current processing estimates.

Digital Products

Digital products do not require shipping. Your digital files will be delivered electronically according to the instructions provided with the product.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before your order enters production or ships, but changes cannot be guaranteed.

Flowers & Folk is not responsible for orders delivered to an incorrect address provided at checkout. Additional shipping charges may apply if an order must be reshipped.

Lost, Delayed, or Missing Packages

If your tracking information shows that your package is still in transit, please allow additional time for the carrier to complete delivery.

If your package appears to be lost or has been marked as delivered but cannot be located, please contact us so we can help determine the appropriate next steps.

Flowers & Folk is not responsible for carrier delays or packages that are lost or stolen after confirmed delivery. However, we will always do our best to help you resolve an issue with your order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

We will review the issue and work with you to provide an appropriate replacement or refund.